Every enquiry followed up, on WhatsApp.
Automatic reminders, follow-ups and AI replies on the official WhatsApp Business Platform, a shared inbox for your team, and every customer and enquiry in one place.
What it covers
Today
One screen with the conversations, follow-ups and tasks that need your team today.
Shared inbox
Your team replies to customers from one WhatsApp number, with the full conversation history.
Customer records
Contacts and enquiries with stages and the details your business tracks.
Automatic reminders
Reminders sent on dates, when an enquiry reaches a stage, or a set time after it is added, using approved WhatsApp templates.
Tasks
Follow-ups that need a person are added as tasks for your team.
AI replies
Common customer questions answered on WhatsApp from your own information, in English, Hindi and Marathi. When a person is needed, the conversation moves to your team.
Details captured automatically
Names, requirements and dates from each conversation are filled into the customer record, ready for follow-up.
Enquiries in one place
Leads from your website, IndiaMART and spreadsheets arrive in the same inbox, alongside WhatsApp.
Connected to your software
Order confirmations, payment reminders and status updates sent automatically from Cirql Shop, ERPNext or your own system.
Respectful messaging
Quiet hours, a daily message limit per customer, and opt-out handling built in.
Highlights
- Official WhatsApp platform
- Built on Meta's WhatsApp Business Platform, with approved message templates.
- Set up for your industry
- Stages, details and reminder rules prepared for your type of business. Switch rules on or off.
- In your customers' language
- AI replies in English, Hindi and Marathi, with every answer recorded for your team to review.
- Works on any device
- Built for phones first, with a full desktop view.
Questions
Do we need a WhatsApp Business account?
Yes. Our team sets up the official WhatsApp Business Platform for your number as part of the implementation.
Can it answer customers automatically?
Yes. AI replies answer common questions from the information you give it, and hand the conversation to your team when a person is needed.
Does it work with our existing software?
Yes. It connects to Cirql Shop, ERPNext and other systems, so updates and reminders go out when something changes there.
Will customers receive too many messages?
No. Quiet hours, a daily limit per customer and opt-out are built in.
Who owns the conversations and customer data?
Your business.